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How Numly™ Uses Unconventional Surveys To Nurture Employees

By Varnika Garg, Product Leader Intern

According to a research conducted by Hubspot, 69% of employees working in the US say they would work harder if they were better engaged and appreciated. That is how crucial employee engagement and retention have become in today’s time. Especially with the current pandemic and the shift to WFH, companies must invest more time and effort in acknowledging and connecting to their employees to keep them motivated and happy.

Surveys are a great tool when it comes to systemizing user input to amplify the business output. Managers are often struggling to identify the key factors behind dissatisfied employees. Here, surveys act as pulse checks to assess employee “happiness levels” and thereby increase morale by conducting fun events, understanding best practices and giving incentives to support the employees and keep them integrated. They specifically help in measuring and monitoring engagement among employees or to solve unanswered questions on employee skill gaps.

Surveys have many conventional uses, but Numly breaks the norms by using them rather differently. Numly’s AI-enabled coaching platform – ‘NumlyEngage’ uses surveys in a variety of ways to get insights on experiences, skills and to drive engagement between coaches and mentees. 

Ever thought you could be a coach to your colleague or a friend at the workplace? And how to even know about that? 

NumlyEngage utilizes various types of surveys such as pulse surveys, employee engagement surveys, surveys for programs, and many upcoming aspects like fun surveys.

How Numly uses them

NumlyEngage incorporates these surveys to quantify and measure the skill level of employees. Based on the data gathered from them, the platform’s in-built gamification model defines a healthy ratio of coaches and mentees, with a coach being a mentor who can guide another colleague who is weak a particular skill and a mentee being someone who needs guidance and mentorship to pick up that skill. The platform even lets the mentee get connected to external coaches who are very proficient in their fields.

AI-enabled technology

With the upskilling of employees becoming the need of the hour, NumlyEngage’s surveys are designed to track employees’ hard and soft skills gap. The platform uses its AI-powered algorithm to then map and recommend upskilling programs out of an extensive list to enroll and learn from. It not only recommends the programs but also provides the right analytics around them and tracks their progress as well.

These surveys include a powerful set of questions mapped to various skills, are backed by a user-friendly mechanism and can also be leveraged as ready-to-use templates for various programs. Cleverly integrated into the platform, these surveys will help establish a link to all the important elements of the product and will provide just the necessary metrics a manager needs to help his employees stay motivated and focus on their growth via learning and development.

What’s new?

People often tend to synonymize surveys to be “boring” and “time consuming”. Numly plans to launch a series of “fun surveys” which are short, light-hearted, and add just the right amount of fun to the time spent on the platform. They are designed to ensure that employees do not find their platform interactions monotonous and are motivated to continue their learning and coaching journey with their network. NumlyEngage will automatically guide the employee journey on the platform with the help of AI-generated nurture touchpoints, which are specifically designed to increase interactions and scale up the engagement levels.

Takeaways

In a nutshell, Numly has made use of surveys to extract critical information at various business process stages that clearly define the gaps in employee engagement and skill development. Regular surveys and check-ins can help organizations keep their employees engaged, stay aware of potential communication problems and gaps, and provide recommendations to enable seamless workflows. Well thought out and delivered surveys can really change the game by giving managers the necessary insights on employee data which may not be visible otherwise and can help dive deep into the employee psychology to best meet their needs and aspirations for career development.

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